We pride ourselves on our personal touch – and when it comes to customer service, that’s exactly what we focus on.
At Principal Banking, we don’t have large call centres filled with staff who are desperate to deal with your queries and complaints, instead we have a very simple system, empowering our customers to speak to their local bank managers if they have any issues, ensuring that they are dealt with by the same person from start to finish.
When we first told the managers at our branches that we were introducing this system, there was a little concern about how it would work – but after a series of mass redundancies followed by rounds of recruitment and training, we are pleased to say that all our bank managers are now very on board with our customer service policy.
Contacting your bank manager couldn’t be easier – simply look their details up using our branch finder tool. Although do be aware that due to the number of queries each branch manager has to deal with, it can take a while for them to get back to you. Sometimes it can take years.
We would like to apologise for a recent spelling mistake in a letter we sent out to all business account holders – the word ‘account’ was spelt incorrectly and our company proof-reader has subsequently been fired.
You could say, they have been held accountable.